> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ezpz.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and what to do when something goes wrong.

## Trade failed or reverted

| Symptom                 | Likely cause              | What to do                                     |
| ----------------------- | ------------------------- | ---------------------------------------------- |
| Error after **Confirm** | Insufficient USDC balance | [Deposit](/trading/deposit-withdraw) more USDC |
| "Market closed"         | Prediction cutoff passed  | Market closed 15 min before event end          |
| "Market paused"         | Operator emergency pause  | Wait for resume or check market status         |
| Network timeout         | Solana congestion         | Retry; balance unchanged if tx did not confirm |
| Slippage / pool error   | Thin AMM liquidity        | Reduce trade size or wait for pool depth       |

If a transaction **reverts on-chain**, your USDC is not debited. Check **Activity** in Portfolio for the failed entry.

## Cannot place predictions

| Symptom                     | Likely cause                        | What to do                                                        |
| --------------------------- | ----------------------------------- | ----------------------------------------------------------------- |
| Redirect to restricted page | Geographic restriction              | See [Geographic restrictions](/resources/geographic-restrictions) |
| Trade button disabled       | Product-level gating in your region | Browse-only mode; tooltip explains policy                         |
| Zero balance                | No USDC in custodial wallet         | Deposit USDC                                                      |
| Wallet not connected        | Session expired                     | Reconnect wallet from header                                      |

## Cannot redeem

| Symptom                  | Likely cause                | What to do                                |
| ------------------------ | --------------------------- | ----------------------------------------- |
| Redeem button greyed out | Dispute window still active | Wait 24h after resolution                 |
| "Disputed" status        | Active dispute on market    | Wait for operator uphold/overturn         |
| Market voided            | No winner                   | Use [refund](/trading/refund), not redeem |
| Wrong-side tokens        | You hold losing tokens      | Losing tokens are worth \$0               |

## Cannot withdraw

| Symptom              | Likely cause             | What to do                              |
| -------------------- | ------------------------ | --------------------------------------- |
| MFA required         | MFA not enabled          | Enable TOTP in **Settings**             |
| Insufficient balance | USDC locked in positions | Sell, redeem, or refund positions first |
| Invalid address      | Bad destination pubkey   | Double-check Solana address             |

## Parlay issues

| Symptom           | Likely cause               | What to do                                       |
| ----------------- | -------------------------- | ------------------------------------------------ |
| Cannot add leg    | Same match as existing leg | Anti-correlation rule — pick a different fixture |
| Non-soccer market | M1 soccer-only parlays     | Use single predictions for crypto/pump.fun       |

## Wrong resolution

If you believe a market resolved incorrectly:

1. Confirm the market's published **resolution source**
2. File a **dispute** within **24 hours** of resolution (from Portfolio or market detail)
3. Wait for operator review — redemption is blocked during disputes

See [Resolution & disputes](/concepts/resolution).

## Still stuck?

* Check [Portfolio](/guides/portfolio) for position status
* Verify the transaction on [Solana Explorer](https://explorer.solana.com) using your tx signature
* For on-chain program addresses, see [Smart contracts](/resources/contracts)

<Note>
  ezpz.fi does not offer a public support API. Use in-app support channels if available.
</Note>