Troubleshooting

Trade failed or reverted

Symptom	Likely cause	What to do
Error after Confirm	Insufficient USDC balance	Deposit more USDC
”Market closed”	Prediction cutoff passed	Market closed 15 min before event end
”Market paused”	Operator emergency pause	Wait for resume or check market status
Network timeout	Solana congestion	Retry; balance unchanged if tx did not confirm
Slippage / pool error	Thin AMM liquidity	Reduce trade size or wait for pool depth

If a transaction reverts on-chain, your USDC is not debited. Check Activity in Portfolio for the failed entry.

Cannot place predictions

Symptom	Likely cause	What to do
Redirect to restricted page	Geographic restriction	See Geographic restrictions
Trade button disabled	Product-level gating in your region	Browse-only mode; tooltip explains policy
Zero balance	No USDC in custodial wallet	Deposit USDC
Wallet not connected	Session expired	Reconnect wallet from header

Symptom	Likely cause	What to do
Redeem button greyed out	Dispute window still active	Wait 24h after resolution
”Disputed” status	Active dispute on market	Wait for operator uphold/overturn
Market voided	No winner	Use refund, not redeem
Wrong-side tokens	You hold losing tokens	Losing tokens are worth $0

Symptom

Likely cause

What to do

Redeem button greyed out

Dispute window still active

Wait 24h after resolution

”Disputed” status

Active dispute on market

Wait for operator uphold/overturn

Market voided

No winner

Use refund, not redeem

Wrong-side tokens

You hold losing tokens

Losing tokens are worth $0

Symptom	Likely cause	What to do
MFA required	MFA not enabled	Enable TOTP in Settings
Insufficient balance	USDC locked in positions	Sell, redeem, or refund positions first
Invalid address	Bad destination pubkey	Double-check Solana address

Symptom

Likely cause

What to do

MFA required

MFA not enabled

Enable TOTP in Settings

Insufficient balance

USDC locked in positions

Sell, redeem, or refund positions first

Invalid address

Bad destination pubkey

Double-check Solana address

Symptom	Likely cause	What to do
Cannot add leg	Same match as existing leg	Anti-correlation rule — pick a different fixture
Non-soccer market	M1 soccer-only parlays	Use single predictions for crypto/pump.fun

Symptom

Likely cause

What to do

Cannot add leg

Same match as existing leg

Anti-correlation rule — pick a different fixture

Non-soccer market

M1 soccer-only parlays

Use single predictions for crypto/pump.fun

ezpz.fi does not offer a public support API. Use in-app support channels if available.

Getting started

Core concepts

User guides

Trading

Resources

Troubleshooting

Trade failed or reverted

Cannot place predictions

Cannot redeem

Cannot withdraw

Parlay issues

Wrong resolution

Still stuck?

​Trade failed or reverted

​Cannot place predictions

​Cannot redeem

​Cannot withdraw

​Parlay issues

​Wrong resolution

​Still stuck?

Trade failed or reverted

Cannot place predictions

Cannot redeem

Cannot withdraw

Parlay issues

Wrong resolution

Still stuck?