Trade failed or reverted
| Symptom | Likely cause | What to do |
|---|
| Error after Confirm | Insufficient USDC balance | Deposit more USDC |
| ”Market closed” | Prediction cutoff passed | Market closed 15 min before event end |
| ”Market paused” | Operator emergency pause | Wait for resume or check market status |
| Network timeout | Solana congestion | Retry; balance unchanged if tx did not confirm |
| Slippage / pool error | Thin AMM liquidity | Reduce trade size or wait for pool depth |
Cannot place predictions
| Symptom | Likely cause | What to do |
|---|
| Redirect to restricted page | Geographic restriction | See Geographic restrictions |
| Trade button disabled | Product-level gating in your region | Browse-only mode; tooltip explains policy |
| Zero balance | No USDC in custodial wallet | Deposit USDC |
| Wallet not connected | Session expired | Reconnect wallet from header |
Cannot redeem
| Symptom | Likely cause | What to do |
|---|
| Redeem button greyed out | Dispute window still active | Wait 24h after resolution |
| ”Disputed” status | Active dispute on market | Wait for operator uphold/overturn |
| Market voided | No winner | Use refund, not redeem |
| Wrong-side tokens | You hold losing tokens | Losing tokens are worth $0 |
Cannot withdraw
| Symptom | Likely cause | What to do |
|---|
| MFA required | MFA not enabled | Enable TOTP in Settings |
| Insufficient balance | USDC locked in positions | Sell, redeem, or refund positions first |
| Invalid address | Bad destination pubkey | Double-check Solana address |
Parlay issues
| Symptom | Likely cause | What to do |
|---|
| Cannot add leg | Same match as existing leg | Anti-correlation rule — pick a different fixture |
| Non-soccer market | M1 soccer-only parlays | Use single predictions for crypto/pump.fun |
Wrong resolution
If you believe a market resolved incorrectly:
- Confirm the market’s published resolution source
- File a dispute within 24 hours of resolution (from Portfolio or market detail)
- Wait for operator review — redemption is blocked during disputes
See Resolution & disputes.
Still stuck?
ezpz.fi does not offer a public support API. Use in-app support channels if available.
